Key Takeaways
- Portfolio contracts for property managers with 5+ buildings — bulk pricing, single invoice, one account manager
- Per-property monthly flat fee model — typically $40–$300/property/month depending on tag frequency and surface mix
- Online portal for ticket creation, photo upload, scheduled inspection results, and monthly portfolio reports
- Response SLAs: 24-hour standard, 4-hour emergency, weekly inspection routes for high-target zones
- Bulk pricing typically 20–40% below per-incident rates at 10+ properties; portfolios over 50 properties hit 40–50% savings
- Bilingual EN/FR delivery for Quebec or pan-Canadian portfolios
Built for Property Managers
You manage 5, 25, or 250 buildings. Each one has its own quirks — different surfaces, different tag frequencies, different bylaws, different tenants who notice quickly. Per-incident graffiti calls work for 1 building. They break down at 10. Here's what changes at scale:
| Pain point at portfolio scale | Per-incident model | Portfolio contract |
|---|---|---|
| Multiple invoices, multiple POs | One per call | One monthly invoice |
| Different contractors per building | Inconsistent quality | One crew, consistent method |
| 48-hour bylaw compliance windows | Risk of missed deadlines | SLA-backed inspection routes |
| No analytics | Anecdotal | Portfolio dashboard + monthly reports |
| Tenant complaints | Reactive | Proactive route-based inspection |
| Budget unpredictability | Variable per month | Flat per-property monthly fee |
Pricing Models for Portfolios
We structure portfolio contracts three ways. Choice depends on your portfolio's tag frequency profile:
Model 1: Flat per-property monthly
Best for: stable portfolios with consistent tag frequency
- $40–$80/property/month for low-target residential portfolios (1–3 tags/yr/property)
- $80–$200/property/month for mid-target commercial (4–8 tags/yr)
- $200–$300/property/month for high-target retail/transit-adjacent (12+ tags/yr)
- Includes: scheduled monthly inspection, all incident response within SLA, ordinary cleanup, monthly report
- Excludes: anti-graffiti coating installs, heritage permit fees, scratchitti repair (separate quote)
Model 2: Per-incident on contract
Best for: large portfolios with variable tag frequency
- $80–$200 per incident flat (vs $200–$500 per-incident off-contract)
- Annual minimum or quarterly minimum to keep contract active
- All response-time SLAs honoured at contract pricing
- Monthly portfolio report included
Model 3: Hybrid bulk + incident
Best for: portfolios with a few high-target sites and many low-target
- Per-property monthly flat for the high-target subset (10–20% of portfolio typically)
- Per-incident on-contract pricing for the rest
- Single invoice combining both
- Most cost-efficient at $50,000+ annual portfolio spend
What's Included in Every Portfolio Contract
- Dedicated account manager — single point of contact for scheduling, billing, escalations, scope changes
- Online ticket portal — your team creates tickets with photo + location, we respond within SLA, you get email + portal updates as work completes
- Monthly portfolio report — every property's incidents, response times, total costs, recommendations
- Quarterly business review — 30-minute call to review portfolio trends, propose CPTED upgrades, flag emerging hotspots
- Annual budget forecast — based on rolling 12-month data, helps your owner reporting cycle
- 48-hour bylaw compliance documentation — for any city with notice-and-removal bylaws (Toronto, Vancouver, Montreal, etc.), we document the 48-hour clock from your portal ticket
Reporting & Analytics
The data is the underrated benefit of a portfolio contract. Monthly reports include:
- Per-property incident count — which buildings are getting hit most
- Surface heatmap — brick walls? glass storefronts? metal dumpsters?
- Time-to-response SLA compliance — for your own audit/QA needs
- Incident vs cost trend — month-over-month and year-over-year
- CPTED recommendations — properties where lighting, anti-graffiti coating, landscape, or signage would reduce frequency
We've used this data to help portfolio managers justify capital expenditure on prevention measures (lighting upgrades, coatings, fencing) by showing the cleanup cost trajectory those measures would change.
Bilingual Delivery for QC & Pan-Canadian Portfolios
For Quebec-based property managers and pan-Canadian portfolios with Quebec assets:
- FR-native account manager for QC properties
- FR ticket portal interface
- FR monthly reports
- FR crew communication on-site
- Compliance with applicable Charte de la langue française signage and documentation requirements
Onboarding Timeline
| Day | Action |
|---|---|
| 1 | Initial scoping call (portfolio size, geographic spread, current pain points) |
| 3–5 | Site assessments on the 3–10 most-tagged properties (we visit) |
| 7–10 | Custom proposal: pricing model, SLA, monthly fee, contract terms |
| 14 | Contract signed, account manager assigned, portal access provisioned |
| 21 | Baseline portfolio inspection on all properties; first month begins |
| 30 | First monthly report and check-in call |
For urgent transitions from another contractor (e.g. previous contractor exited, bylaw deadline pressure), we can compress the timeline to 5–7 days for portfolios under 25 properties.
Property Types We Serve
| Sector | Common surfaces | Typical tag frequency |
|---|---|---|
| Multi-unit residential (high-rise, mid-rise) | Brick, EIFS, concrete | 2–8/yr/building |
| Office / mixed-use commercial | Glass storefronts, brick, metal entries | 4–12/yr/building |
| Retail strip plazas | Painted concrete, glass, dumpsters | 6–24/yr/centre |
| Industrial parks | Concrete walls, metal fencing, dumpsters | 4–10/yr/property |
| Self-storage | Roll-up doors (metal), CMU walls | 8–20/yr/facility |
| Senior living / healthcare | Brick, EIFS, glass | 1–4/yr/building |
| Hospitality (hotels) | Brick, glass, signage | 4–12/yr/property |
Get a Portfolio Quote
- Free portfolio assessment + custom proposal — select "Property manager — multi-property" from job type
- Recurring graffiti management — service line details
- Anti-graffiti coatings — prevention layer for high-target buildings