Key Takeaways
- 8 questions separate professional graffiti removal companies from one-truck operators and aggregator listings
- Red flags: no insurance certificate, vague response windows, "we pressure wash everything" answers, no portfolio of similar surfaces, no FR service in QC
- Cost benchmarks for Canadian commercial: $200–$500 per per-incident call, $40–$300/property/month for recurring, $4–$10/sq ft for installed anti-graffiti coating
- The portfolio test: ask for 3 reference projects on your surface type — heritage stone, EIFS, transit glass, or whatever you have
- Single-operator companies (we are one) compete on response speed, surface expertise, and recurring contract pricing — not on having a 50-truck fleet
How to Choose a Graffiti Removal Company
Most property managers and homeowners choose by Google ranking, neighbour referral, or aggregator listing. Better criteria:
- Surface match: do they have demonstrated experience on your specific surface (heritage limestone, EIFS, transit glass, Cor-Ten, vinyl siding)?
- Response SLA: do they commit in writing to a response window with documented consequences for missing it?
- Insurance: $2M+ commercial general liability with substrate damage coverage, certificate provided on request
- Method transparency: do they explain why they're choosing the method, or just send a price?
- Disposal protocol: how do they handle solvent and paint waste under provincial environmental rules?
- Recurring options: can they show real math comparing per-incident to recurring for your tag frequency?
- Reference portfolio: 3+ projects on your surface type, with photos and contact-back willingness
- FR service in Quebec: full bilingual quote, invoice, and crew communication for QC properties
The 8 Questions to Ask
These eight questions separate pros from amateurs in 10 minutes on the phone:
What method do you recommend for my surface, and why that method specifically?
- Pro answer: identifies surface (e.g. "raw clay brick, looks moderate-porosity"), names the method (e.g. "Taginator gel + 2,500 PSI fan rinse"), explains tradeoffs.
- Red flag: "We pressure wash everything" or "We use [single product brand] for everything."
What's your standard response window, and what triggers a surcharge?
- Pro answer: 24-hour business day standard, no surcharge; same-day available with 25–100% emergency premium for hate symbols/profanity/storefront emergencies.
- Red flag: "We'll get there as soon as we can."
Are you insured? What's your liability coverage and substrate damage policy?
- Pro answer: $2M+ CGL, certificate available, specific clauses on substrate damage.
- Red flag: "We're insured" without specifics.
How do you handle removed paint and solvent waste?
- Pro answer: capture and licensed-disposal protocol, not down the storm drain or onto the property's landscaping.
- Red flag: doesn't know.
Have you worked on my type of surface before? Can you send 3 references?
- Pro answer: photos of similar projects, willingness to share contact for one or two clients.
- Red flag: "We do all surfaces, references on request" without follow-through.
What's the warranty on the work?
- Pro answer: typically 30–90 days on visible re-emergence of the original tag (chemical migration), longer on substrate condition; written terms.
- Red flag: "All sales final."
What does a recurring contract look like for my property? Show me the per-incident vs. recurring math.
- Pro answer: detailed proposal — monthly fee, scope, response time, what's included/excluded, real numbers.
- Red flag: "We don't really do contracts, we just bill per call."
Are you bilingual / do you offer full FR service? (For Quebec or bilingual property portfolios.)
- Pro answer: full FR quote, invoice, and crew communication; native FR-speaking dispatch.
- Red flag: English-only or "we have one French-speaker on staff sometimes."
Red Flags to Watch For
- No physical address or only a P.O. box — many under-the-table operators
- Reviews concentrated in a 2-week window — suggests review farming
- Quote drops dramatically when you mention shopping around — pricing not based on real costs
- Pushing to get on-site without a quote — high-pressure sales pattern
- No written scope of work — ambiguity is a billing trap
- Using "we'll just pressure wash it" on heritage stone, EIFS, or wood — wrong method, expensive damage
- Unfamiliar with municipal heritage permit process if you have a designated property
Cost Benchmarks (2026 Canadian Commercial)
| Service | Typical range | What drives the price |
|---|---|---|
| Single per-incident call (residential) | $150–$400 | Travel, time, surface |
| Single per-incident call (commercial) | $250–$700 | Adds equipment, height, after-hours |
| Heritage / specialty surface call | $400–$2,500+ | Permit, specialized chemistry, laser |
| Recurring contract per property | $40–$300/month | Frequency, properties in portfolio, scope |
| Anti-graffiti coating installed | $3–$10/sq ft | Substrate prep, coating type, area |
| Buffer route (BIA / municipal) | Custom | Route size, response SLA, materials |
If a quote is 40% below market for your scope, look closely. Either they're cutting insurance, disposal, or surface care, or there's a billing surprise on the invoice.
How We Stack Up
We're a single-operator graffiti removal specialist with national coverage:
- 24-hour response standard in 60+ Canadian cities, same-day in major metros
- Surface specialists — heritage stone, EIFS, Cor-Ten, transit glass, brick, concrete, metal, wood, vinyl all in our regular service mix
- Bilingual EN/FR for Quebec and bilingual portfolios
- Recurring contracts with documented per-incident vs recurring math
- Anti-graffiti coating installation alongside removal — the prevention layer
- Insurance: $2M+ CGL with substrate damage coverage; certificates on request
- Disposal: licensed-waste protocol with documentation for your environmental records
Get a Quote
- Free 24-hour quote with method recommendation
- Recurring management contracts — full proposal in 48 hours
- Service area pages — verify your city is covered